1. Who We Are
Money Matter UK Ltd
Company Number: 09344313
Registered Office: 500 High Road, London, England, N17 9JF
Email: Info@money-matter.net
Phone: 07949101915
2. What Data We Collect
We may collect and process the following categories of personal data:
a. Identity Data
- Full name
- Date of birth
- Proof of ID (e.g., passport, driving license)
b. Contact Data
- Address
- Email address
- Phone number
c. Transaction Data
- Payment details
- Remittance records
- Service usage history
d. Technical Data
- IP address
- Browser type and version
- Device information
- Usage data through cookies (see section 8)
e. Communication Data
- Emails, messages, or feedback submitted via forms or customer service
3. How We Collect Your Data
We collect personal data in the following ways:
- When you contact us or use our services in person or online
- When you fill in forms on our website
- Through cookies and analytics tools
- When you interact with our customer support
- When required by law (e.g., ID verification for remittance services)
4. Why We Collect Your Data
We use your personal data for the following purposes:
- To provide and manage our services (money remittance, printing, repairs)
- To verify your identity and comply with legal obligations (e.g., anti-money laundering)
- To process transactions and payments
- To communicate with you and respond to your queries
- To improve our website and customer experience
- For marketing purposes (with your consent)
5. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we rely on the following legal bases to process your data:
- Consent – where you have given explicit permission
- Contract – where processing is necessary to perform a contract with you
- Legal obligation – where we are required to comply with a legal obligation
- Legitimate interest – for operational, security, and customer service needs
6. Sharing Your Data
We do not sell your personal data. We may share data with:
- Service providers (e.g., payment processors, IT support)
- Regulatory bodies or law enforcement (if legally required)
- Professional advisors (e.g., accountants, legal advisors)
All third-party service providers are contractually bound to safeguard your information.
7. Data Retention
We retain personal data only for as long as necessary for the purposes set out in this policy and to comply with legal and regulatory requirements.
8. Cookies and Tracking
Our website uses cookies to improve your browsing experience and gather analytics. You may manage your cookie preferences in your browser settings. See our Cookie Policy for more details.
9. Your Data Protection Rights
Under data protection law, you have the right to:
- Access your data
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Object to or restrict processing
- Withdraw consent (where applicable)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, contact us at: Info@money-matter.net
10. Data Security
We take appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, or loss.
11. International Transfers
Your data is stored within the UK or EEA. If we transfer your data outside these regions, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs).
12. Changes to This Policy
We may update this Privacy Policy from time to time. We encourage you to check this page regularly. Your continued use of our services indicates your agreement to the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact:
Money Matter UK Ltd
📧 Email: Info@money-matter.net
📞 Phone: 07949101915
🏢 Address: 500 High Road, London, England, N17 9JF